SKILLS
- •Excel
- •SQL
- •Power BI
- •Paython
- •Microsoft 365
- •Zira
LANGUAGES
- •Bengali (Advanced)
- •Hindii (Advanced)
- •English (Advanced)
Interest
- •Learning new analytics techniques and industry trends
- •Continuous skill development in analytics and reporting
- •Supporting business decisions using analytical insights
Personal Info
- •DOB : 05/09/2000
- •Marital Status : Single
Agni Bhattacharjee
Data Analysis
Faridpur, Bangalpara, Durgapur - 13, West Bengal, Paschim Barddhaman, PIN - 713213
PROFILE
Billing Customer Support Advisor with 1.5 years of experience at BT Business, specializing in billing investigations and customer issue resolution. Former Relationship Coordinator at Aakash Byju's, adept at client management and communication. Skilled in UI/UX web design, with a passion for learning new things and improving processes. Enthusiastic about cooking and constantly seeking opportunities for personal and professional growth. Focused on leveraging my diverse experience and passion for problem-solving to contribute to a dynamic teamExperience/s
14/07/2023 -
Company :
BT Group
Designation :
Billing Escalations Expert
Description :
Billing professional with 1.5+ years of experience at BT Group, currently working as a Billing Escalation Expert. Proven expertise in handling high-priority client escalations, conducting detailed billing audits, analyzing discrepancies, and delivering accurate, customer-centric resolutions by collaborating with audit and finance teams.
02/01/2023 - 30/06/2023
Company :
Aakash Educational Services Limited
Designation :
Relationship Co-Ordinator
Description :
Promoted Aakash Byjus to students and schools, conducted 6-7 exams in 5 months,
generating 40+ leads. Counseled students on admissions, achieving nearly 100% of
my target. Received a promotion for successfully growing brand awareness and
engagement.
EDUCATION
BBA Supply Chain Management (8.6 CGPA)
2023
