Assisted passengers with check-in, boarding, baggage handling, and airport procedures
Verified travel documents, issued boarding passes, and managed gate operations & announcements
Resolved passenger queries and handled real-time issues to ensure smooth travel experience
Coordinated with security, ground staff, and airline teams for on-time departures
Provided special assistance to elderly passengers, wheelchair users, and unaccompanied minors
Maintained high service standards, safety compliance, and professionalism during peak hours
West Bengal Board of Secondary Education (WBBSE) (55%)
West Bengal Council of Higher Secondary Education (WBCHSE)
The University of Burdwan
Amity University Online (MCA) (6.7 CGPA)